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FAQs

What is MultiMatch?

MultiMatch is a private studio in Cleveland, designed for fun, interactive gaming sessions for all ages and abilities. The studio is exclusively booked for one group at a time, ensuring privacy and a unique experience
What ages is the studio suitable for?

The studio is designed for all ages and abilities. We cater to families, groups of friends and organisations looking for engaging activities.
What are your opening hours?

Monday to Saturday: 9:00 AM – 9:00 PM Sunday: 9:00 AM – 4:00 PM All sessions must be prebooked.
How much does it cost for one player?

Each session includes up to 5 players in the base hire price. If you have more than 5, it’s just an extra $5 per additional player, with a maximum of 10 people per session.
What are your prices?

Our prices vary based on the session type and duration. Visit our Sessions Page for detailed pricing.
Why is a 2-hour session more expensive than two 1-hour sessions?

Longer hires involve additional preparation, clean-up, and extended exclusivity of the studio, which increases the overall cost.
Can I book the 2-hour session for a party instead of the 2.5-hour session?

Yes, you can – but we recommend the 2.5-hour party session for a more relaxed experience. It includes extra time for setup and pack-down, plus it's designed with parties in mind. The 2.5-hour party hire includes: Up to 8 players BYO food and cake Access to the hotdog steamer If you book a standard 2-hour session instead, it includes up to 5 players and doesn’t automatically include BYO food or the hotdog steamer – those can be added if needed. Just a heads-up: all sessions run strictly from door open to door close, so if you choose the 2-hour session for a party, make sure to factor in time to greet and farewell guests without feeling rushed.
Do you take walk-ins?

Not yet – all sessions must be pre-booked as the studio is exclusively booked for one group at a time. This ensures you get the space to yourself and your preferred time slot. We are looking into offering drop-in sessions in the future, so stay tuned!
Can I bring more players?

Yes, but must be pre-approved and if there are more than 6 this will incur a $10 per player fee. To maintain a safe and enjoyable experience. If you plan to bring more than 4 players, please contact us in advance to discuss your booking and ensure we can accommodate your group properly. 🚀
Do you allow drop-off for children?

No, children must be supervised by an adult during their session. We do not provide supervision services, and all sessions are self-paced
Can I pay in person?

No, all payments must be made online during the booking process. We do not have cash facilities on site
Do you offer any discounts for regular bookings or large groups?

Absolutely we do. Please contact us directly for information on packages or custom bookings, such as long-term club hires or regular group sessions.
Why do I need to prebook?

Our studio is exclusively available to one group at a time, so prebooking ensures availability when it suits you.
What if I need to cancel my session?

We have a strict non-refundable and non-transferable cancellation policy due to the studio's limited availability and the exclusivity of bookings. Once a session is booked, it is removed from availability for others, which is especially significant during popular times and dates. However, we understand that unforeseen circumstances can arise. While we cannot guarantee a refund or rebooking, we may consider exceptions on a case-by-case basis for scenarios such as: Medical emergencies: If the participant or an immediate family member is unable to attend due to illness or injury, with appropriate documentation provided. Extreme weather events: For example, severe storms or flooding that make travel unsafe or impossible. Unavoidable transportation disruptions: Such as major vehicle breakdowns or public transport cancellations. We do not consider cancellations due to conflicting family commitments, selecting the incorrect date or time during booking, or changes in availability. Rebooking availability cannot be guaranteed, so we strongly encourage careful planning before securing your session. If you believe your situation warrants an exception, please email us at hello@multimatchcleveland.com.au with your booking details and a brief explanation. Each request will be reviewed individually, but approval is not guaranteed
Do you provide party hosting services?

Not currently. While we provide the venue, setup and equipment, the hosting family is responsible for supervising the players and ensuring the party runs smoothly.
Can I bring food?

Yes, you are welcome to bring your own food. For party hires of 2 hours or more, you can also hire our hotdog steamer.
Do you sell food or drinks on-site?

We have a self-service fridge with QR-coded drinks available for purchase. Feel free to grab what you need and pay via the QR code. We don't currently sell food or snacks at the studio.
Can I bring my own ball or equipment?

You're welcome to BYO sporting items and test this at the studio for it's suitable. This will need to be approved by the Gaming Attendant as some items aren't appropriate for the size or composition of the sensor unit. We prefer you use our balls as they are specifically tested to work with our walls and projection sensors.