Terms & Conditions

​PLEASE READ THIS AGREEMENT CAREFULLY BEFORE SELECTING YOUR PURCHASES. BY SELECTING THE ‘I AGREE’ CHECKBOX, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS & CONDITIONS. YOU AGREE THAT A CONTRACT FOR THE SALE AND SUPPLY OF SERVICES IS BEING FORMED BETWEEN YOU, THE CUSTOMER, AND MULTIMATCH. IF YOU ARE MAKING A PURCHASE ON BEHALF OF ANOTHER PERSON, YOU AGREE THAT YOU ARE MAKING THE PURCHASE AND ENTERING THIS CONTRACT AS THEIR AGENT.

IMPORTANT NOTICE – PLEASE READ
EXCLUSION OF LIABILITY – WAIVER OF RIGHT TO SUE – YOUR ASSUMPTION OF RISK – YOU ARE ENTERING A CONTRACT – THESE CONDITIONS AFFECT YOUR LEGAL RIGHTS!

1. Definitions

1.1. “MultiMatch” refers to The Trustee for James Group Enterprise trading as MultiMatch and its employees, directors, and agents as the supplier of recreational services.

1.2. “Recreational Services” include but are not limited to the use of recreational indoor interactive gaming studios, related equipment use / rental and maintenance, the condition, layout, construction, design, and maintenance of the gaming studio, the presence of people or objects within, the surrounding areas, and any other associated leisure activities.

2. General Conditions

2.1. By purchasing a booking for or using any of the facilities at any MultiMatch venue, the customer agrees to be bound by these terms and conditions.

2.2. MultiMatch is not liable to the customer, your dependants, or legal representatives for personal injury or death suffered by the customer because the recreational activities were not supplied with due care and skill, were not reasonably fit for their purpose, or because of negligence, breach of contract, statute, or statutory duty by MultiMatch.

2.3. The customer acknowledges that the recreational activities involve inherent risks and hazards. Consequently, personal injury and, in some cases, death can occur. The customer assumes and accepts all such risks and waives the right to sue MultiMatch for any personal injury or death related to their participation in such activities.

2.4. RISK WARNING: The use of the recreational indoor interactive gaming studio at any MultiMatch venue involves significant risk of participants suffering personal injury, including the possibility of serious injuries, permanent disability, or death. All participants who engage in such recreational activities do so at their own risk.

2.5. WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012: Under the Australian Consumer Law, several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named in this agreement is required to ensure that the recreational services it supplies to you:

Under section 22 of the Australian Consumer Law & Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. By accepting these terms and conditions, you agree that your rights to sue the supplier under the Australian Consumer Law & Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted, or modified in the way set out in this agreement (paragraphs 2.2 and 2.3).

NOTE: The change to your rights, as set out in this agreement, does not apply if your death or injury is due to gross negligence on the supplier’s part. Gross negligence means doing or omitting an act with reckless disregard for the consequences. See regulation 5 of the Australian Consumer Law & Fair Trading Act 2012 and section 22(3)(b) of the Australian Consumer Law & Fair Trading Act 2012.

2.6. The customer agrees to pay the cost of and authorises MultiMatch to take all steps it considers reasonably necessary to protect their welfare in the event of personal injury, including emergency medical treatment and ambulance transportation.

2.7. Participants must be in good health and free from adverse medical conditions. For safety reasons, pregnant women, customers with pre-existing health issues, or those wearing casts are not permitted to participate in the recreational activities. If in doubt, please seek medical advice. By entering this agreement, you warrant that you are in good health and free from any adverse medical conditions or will otherwise refrain from participating in the recreational activities.

2.8. While in any MultiMatch venue, you consent to images and videos being taken for security or promotional purposes of yourself, your children, or children for whom you are responsible.

2.9. All session bookings remain the property of MultiMatch and cannot be refunded, transferred, or resold. They are valid only for the date shown and are void if tampered with.

2.10. The customer and all participants must comply with all signs or other directions of MultiMatch, and it may suspend or cancel the customer’s and a participant’s access to recreational activities at any MultiMatch venue in its absolute discretion for non-compliance with these conditions, or for reckless or careless conduct.

2.11. If you purchase a ticket for the use of the facilities at any MultiMatch venue on behalf of another person, you and that other person both agree that you make that purchase and enter this agreement as the authorised agent of that other person so that he/she will be bound by these terms & conditions.

3. About the Website

3.1. Please read these Conditions of Sale carefully before using the Website. By using the Website, you are agreeing to be bound by these Conditions.

3.2. The Website is provided by The Trustee for James Group Enterprise trading as MultiMatch.

3.3. The Website may provide links to third-party websites and the products or services of third parties. MultiMatch is not responsible and is not liable in any way for third-party content provided on or through the Website. Your access or use of third-party sites is at your own risk.

3.4. This site may from time to time display third-party advertisements. Such advertisements may or may not contain hyperlinks to third-party websites. MultiMatch does not endorse or recommend the goods or services of such advertisers or their websites. If you purchase any goods or services from them or visit any of their websites, you do so at your own risk.

3.5. Copyright in the Website is owned by MultiMatch or its licensors.

3.6. The Website may contain trademarks or logos of MultiMatch, other companies, or organisations, and these are proprietary to the owner(s) of such marks.

3.7. MultiMatch may at any time discontinue or limit access to the Website or its content. MultiMatch may terminate or limit your access to the Website if you breach these conditions. All disclaimers and limitations of liability by MultiMatch will survive termination.

4. Purchase Conditions

4.1. You may offer to purchase any of the MultiMatch products described on the Website for the price specified on the Website.

4.2. Your order must contain your name, phone number, e-mail address, credit card details, and any other ordering information specified on the Website.

4.3. Payment must be effected by credit card using the ordering facility on the Website.

4.4. Confirmation of your purchase will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact the MultiMatch.

4.5. You may not cancel an order once it has been submitted and paid, even if a confirmation email from MultiMatch is still pending.

4.6. If you wish to purchase a MultiMatch product by telephone, post, or by visiting one of the MultiMatch venues in your State, any such purchase will be governed by these Conditions of Sale (excluding any Conditions of Sale specific to purchases made using the Website), but including the conditions displayed at the MultiMatch venue.

5. Pricing and Availability

5.1. The prices of the MultiMatch products shall be the prices displayed on the Website on the date of your order (inclusive of goods and services tax and any other charges which must be mandatorily disclosed under the Competition and Consumer Act 2010 (Cth)).

5.2. All prices displayed on the Website are quoted in Australian dollars and must be paid in full, except where discounts are offered as detailed on the Website.

6. Errors and Omissions

6.1. You acknowledge that despite MultiMatch’s reasonable precautions, its products may be listed at an incorrect price, with incorrect information, or be unavailable due to an error, unavoidable circumstances, or other oversight. In these circumstances, MultiMatch reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.

6.2. If a cancellation of this nature occurs after your credit card has been charged for the purchase, MultiMatch will immediately issue a credit to your credit card account for the amount in question.

7. Changes to Conditions of Sale

Details of the conditions applicable to the purchase of MultiMatch products on the Website may differ from time to time. MultiMatch reserves the right to make any changes to the details and Conditions of Sale if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording notice, provided that this does not materially affect the nature of the MultiMatch products purchased by you.

8. Agreement to Terms

When you click on the “I Agree” checkbox, you agree to these Conditions of Sale, and MultiMatch will treat the order as confirmed. You are responsible for ensuring the accuracy of your order. MultiMatch shall supply you, subject to availability